Your Privacy Matters

Privacy Policy

At MoonSleep™, we believe your personal information deserves the same care and protection we put into crafting your perfect sleep experience.

Last updated: August 2026

Data Protection

Your information is encrypted and stored securely. We never sell your personal data to third parties.

Secure Transactions

All payments are processed through Shopify's secure payment system with industry-standard encryption.

Information We Collect

When you visit our website or make a purchase, we may collect:

Contact Information: Name, email address, phone number, and shipping address
Payment Information: Credit card details (processed securely via Shopify Payments)
Order Information: Products purchased, order history, and preferences
Device and Advertising Information: Browser type, IP address, cookies, advertising identifiers, referring URLs, and campaign parameters
Communications: Emails, customer service inquiries, and newsletter subscriptions

How We Use Your Information

We use your information solely to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and provide customer support
Send marketing communications (only if you've opted in)
Improve our website and product offerings
Prevent fraud and ensure site security

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We only share your information with:

Shopify: Our e-commerce platform for order processing
Shipping Partners: To deliver your orders (USPS, UPS, FedEx)
Email Service: Mailchimp for newsletter communications
Analytics: Cloudflare Web Analytics and Vercel Analytics for understanding site usage
Advertising: Meta Platforms (Facebook & Instagram), Google, TikTok, and Pinterest for advertising measurement, conversion tracking, campaign reporting, ad-delivery optimization, and audience targeting. Depending on the interaction, this may include pages viewed, products viewed, cart and checkout activity, purchase details, advertising identifiers, and privacy-protected customer identifiers. Their handling of this information is governed by the privacy policies of Meta, Google, TikTok, and Pinterest.

All partners are bound by confidentiality agreements and only receive information necessary to perform their services.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
Withdraw consent for data processing

To exercise any of these rights, please contact us at hello@moonsleep.co

Advertising & Tracking Technologies

We use browser-based tags or pixels and server-side conversion tools from Meta (Facebook/Instagram), Google, TikTok, and Pinterest. These services help us measure advertising performance, attribute visits and purchases, optimize ad delivery, and create or refine advertising audiences. They may receive information about interactions with our site, including pages and products viewed, cart and checkout activity, purchases, advertising identifiers, and privacy-protected customer identifiers.

You can manage advertising preferences through the settings provided by each advertising platform. You can also opt out of participating interest-based advertising through the Digital Advertising Alliance.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though some site features may not function properly without them.

Data Deletion

You may request deletion of all personal data we hold about you at any time. To submit a data deletion request, email casey@moonsleep.co with the subject line "Data Deletion Request" and include your name and email address associated with your account.

We will process your request within 30 days and confirm deletion via email. Please note that we may retain certain information as required by law or for legitimate business purposes such as fulfilling existing orders.

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Questions about your privacy?

We're here to help. Reach out and we'll respond within 24 hours.